Helpshift, a technology startup focused on Customer Support has raised US $ 23 Million primarily from Microsoft Ventures, Salesforce Ventures in the latest round of funding.
Helpshift had earlier raised US $13.2 Million from Nexus Venture Partners, Intel Capital, True Ventures and Visionnaire Ventures and have raised US $36.2 Million in total since they started business in 2012. As per the sources, the latest funds will be used in expansion in R&D, Sales and Marketing.
As stated in Economic Times by Abhinash Tripathy (CEO): “The funding will be used to move the product towards our vision of autonomous customer support where machine learning technology will be used to automate large parts of the customer support workflow driving efficiencies for both companies and their customers.”
Helpshift have some amazing numbers to project as well for the work they do:
Number of Devices which has Helpshift installed: 1,300,000,000
Number of People they help every month: 130,000,000
Helpshift foundations were laid in Pune, India and currently has headquarter in California, US.
Abhinash Tripathy: Founder and CEO
Baishampayan Ghose: Co-Founder and CTO
Kevin Grant: CRO
Key Clients: Shyp, Luxe, Lonely Planet, NewsCorp, Flipboard, SuperShuttle, WordPress, Zynga, Glumobile, Viacom, Microsoft, Adobe, Honeywell, Western Union among many others.